Installing the Outlook Add-in

Installing the Outlook Add-in

Before you begin installation of the Local Outlook Add-in, verify that you meet the Email Integration system requirements.

Note: The Local Outlook Add-in will not work with the web application version of Outlook. If you currently use only the web version of Outlook, have your IT department install the desktop version of Outlook onto your computer to use the Add-in.

If your firm uses Microsoft 365 as your email provider, you do not need the Local Outlook Add-in to capture email. See Microsoft 365: Firm Setup for more information.
Warning! Email accounts in Outlook other than Exchange (such as Google) must be configured to use the POP3 or MAPI protocols. IMAP is not supported. See Microsoft support for help Adding an email account to Outlook.

The documentation below covers installing the Outlook Add-in and the initial configuration.

Installing the Local Outlook Add-in

  1. Close Microsoft Outlook if you have it running.
  2. Download the Outlook Add-in Installer and the Outlook Add-in Updater ZIP.
  3. Run the installer first and click Next when the file opens to begin the installation process. (If you are familiar with basic software installs, proceed through the install and resume at step 9.)
  4. The installation requirements window appears. Click Install to have these requirements installed automatically.
  5. The Install Wizard window populates. Click Next to continue.
  6. In the next window, accept the terms in the license agreement and click Next to continue.
  7. Click Install to begin the installation.
  8. Once the Add-in is installed, you will receive confirmation it is completed. Click Finish.
  9. Next, extract the Outlook Add-in Updater ZIP file you downloaded in step 2.
    1. To extract the contents, navigate to the download folder where the file was saved.
    2. Right click on the OutlookAddinUpdater file and select Extract All....
    3. Follow the extraction wizard to extract the contents of the ZIP file.
    If you attempt to continue without extracting the file first, the process will not work.
  10. In the folder that you extracted the Update ZIP contents, right click on the OutlookAddinUpdater file and click Run with Powershell.
    • If you receive a Security Warning prompt, click Open to continue.
    • If you receive a User Account Control prompt, click Yes to grant permissions.
    • If you receive a Powershell warning asking to configure a Log Directory, click No.
    • If you receive a Windows SmartScreen prompt, click More Info and then Allow.

The installer will run through its processes with no need for user input. When you finally receive a Completed message, you can close the PowerShell window.

Warning! If the installer window blinks and disappears without displaying the Completed message, you do not have the permissions needed to run the update. You will need to speak to your IT so they can run the installer with the correct permissions.

Initial Configuration

Caution! If the Outlook Add-in does not load after installation, you may need to Contact AdvisorEngine Support to have a fix installed for your specific version of Outlook.
  1. When you reopen Outlook after the installation, you will be prompted to enter your AE CRM credentials.
  2. After successfully logging in, you will be presented with the Add-in options screen to set your initial configuration.

For most users the default options will be fine. They may be changed at any time. If you are unsure, speak to your firm’s CRM Admin user to learn your firm’s preferred settings.

For more details on these settings, see Outlook Add-in: Email Capture Setup and Outlook Add-in: Contact Export.

    • Related Articles

    • Outlook Add-in Is Missing

      If installed and enabled, the Outlook Add-in should appear above the list of email messages in the Outlook Mail section. If the add-in stops loading when it previously worked, try the following steps to re-enable it: Check Slow and Disabled COM ...
    • Microsoft 365: Outlook Online Add-in Setup

      The Microsoft 365 Outlook Online Add-in links the AdvisorEngine CRM email correspondence features to Outlook Online. With this feature enabled, all emails initiated from within AE CRM will open Outlook Online to create and send messages to your ...
    • Outlook Add-in Floating Outside of Outlook

      If your Outlook Add-in is loading before Outlook finishes loading and ends up floating outside of the main Outlook window, you can take the following steps to correct it: Launch Outlook. Navigate to File > Options. In the General options section, ...
    • Outlook Add-in: Contact Export

      The Local Outlook Add-in enables users to export contact data from AdvisorEngine CRM to Microsoft Outlook. This is a one-way synchronization. Due to limitations of Microsoft Outlook Contacts, primarily only Person 1’s contact info on a Record is ...
    • Outlook Add-in: Adding the ActionID Column

      Caution! The steps below are provided as a courtesy to AdvisorEngine CRM users, but document Microsoft Outlook functionality and are subject to change without AE’s knowledge. Please refer to Microsoft Support for the latest steps and help on adding ...