Email and Calendar Overview

Email and Calendar Overview

AdvisorEngine CRM provides robust email and calendar integration for easy outreach and logging of client interactions. AE CRM is compatible with Microsoft Exchange, Microsoft 365, and Google email and calendar setups. See below for a chart of which features are supported for each provider.

Features of the Email and Calendar integrations include:

Send emails directly from within AE CRM

This could be a single email to an individual client, or it could be a bulk email to a prepared distribution list. The email(s) sent are automatically stored in the Records they are sent to and a linked Action created in the system for each Record. Users of Microsoft 365 have the option of drafting emails directly within Outlook Online.

Capture emails sent and received

AE CRM allows you to automatically or manually capture emails sent and received between you and clients or contacts. Have Actions automatically created for these emails. Captured emails are stored in the CRM for later reference and can even be directly replied to within the CRM.

In most cases this will require running the desktop version of Microsoft Outlook and managing your email through Outlook. Microsoft 365 users will be able to capture email without this requirement.

View and make changes to your calendar

View and edit your calendar directly within AE CRM. New appointments may be created and even linked to Actions for easy reference.

Sync contacts

Push information back and forth between contacts and CRM Records. The direction and level of sync will depend on your email provider.

Features by Provider

The exact features available and system requirement vary depending on the provider of your Email/Calendar infrastructure. If you are unsure which provider you have, contact your IT.

Feature Exchange M365 Google Google (Legacy)
Send single emails from within AE CRM Yes Yes Yes Yes
Send mass/mail merge emails from within AE CRM Yes Yes Yes Yes
Reply to/Forward captured emails from within AE CRM Yes Yes Yes Yes
Draft and send emails using Outlook Online No Yes No No
Capture incoming and outgoing emails to Actions on a Record Yes 1 Yes Yes Yes 1
Capture incoming and outgoing emails to a Record without an Action No Yes Yes No
View and make changes to your calendar from within AE CRM Yes Yes Yes Yes
Link Actions to calendar appointments Yes Yes Yes Yes
Sync AE CRM Records with email contacts Export Only Yes No No

1 Requires local Windows installation of Outlook and the Local Outlook Add-in.

Getting Started

When you’re ready to set up email and calendar integrations with AE CRM, see Email and Calendar Setup to get started.

    • Related Articles

    • New User Module 3-1: Email and Calendar

      Online Document Editor Learn about the Online Document Editor used in emails, letters, and general document editing. Online Document Editor Microsoft 365: Emailing through Outlook Online Common and Helpful Merge Fields Inserting the Current Date and ...

    • Email and Calendar Setup

      Full email and calendar integration with AdvisorEngine CRM requires a one-time setup process. The basic workflow is the same regardless of your provider, but the details will vary between users of Exchange, Microsoft 365, or Google. The Basic Process ...

    • Actions Overview

      What Is an Action? Actions are an extremely powerful and flexible component of AdvisorEngine CRM to help you track everything you’ve done. The short definition of an Action would be “Anything you do on, or behalf of a Record.” As such, every Action ...

    • Email (Not Setup) or Calendar Error

      If you attempt to use the Correspondence feature of AdvisorEngine CRM and see “Email (Not Setup)” or see a “Calendar Error”, this is due to a misconfiguration with your Email Setup credentials. If you have never set up your email within AE CRM, ...

    • Outlook Add-in: Email Capture Overview and Setup

      The primary function of the Outlook Add-in is to capture emails sent and received from Outlook. This can be done automatically as emails arrive or manually on specific emails. Regardless of which method is used to capture, the email and its ...