Junxure is incapable of sending an email from within a work item.  as example, I create global work item for all clients "Quarterly Report", then I open each work item and wish to simply send the client and additional emails (spouse) their quarterly report along with my quarterly commentary template.  This is not possible and this is BASIC functionality for a CRM.  This has been a problem for years with Junxure.  Please fix this ASAP.