Click to Call
Hello Junxure Team It would be nice if telephone numbers were clickable links when using my desktop computer. We would be using MiCollab Client. FYI This too already integrates with Sales Force. Example: I go to a clients record, click on the telephone
Ability to send email from work item
Junxure is incapable of sending an email from within a work item. as example, I create global work item for all clients "Quarterly Report", then I open each work item and wish to simply send the client and additional emails (spouse) their quarterly report
Accessibility / ease of viewing
I'd like to request support from the community, if anyone else feels that the ability to Opt-In in on the Firm Profile, or on a User basis, to have the option to shade every other line in the Pending Actions screen a different color? We do it now in Desktop,
Add CC: to an email
Junxure doesn't allow for adding an email address in cc: when using Microsoft 365 editor (as you know the Junxure email editor is junk and not supported). As example, I created a tax email template that I send to all clients which I slightly customize
Junxure Freezing
Am I the only one that needs to refresh my screen several times a day because of buffering? It's always after I have typed in notes and I can't hit Save. Or when I've added steps to a workflow - and can't hit Save. It seems to be a daily occurrence and
Group Workflows by Master Subject Date
Hello, It would be great to be able to sort workflows/actions by the date of the master subject. That way you can default to have your most recent actions, grouped by master, showing first.
Sub Menus don't go away
I just noticed this after the most recent update. If I hover over one of the left navigation menus, I get the popups for the sub-menus. But, when I move my mouse away from there, the sub menu doesn't go away. I have to hover over another navigation tab
Reports Enhancement
Hello, My firm currently uses AE "canned" reports when prepping for meetings, specifically Contact Information and Beneficiary reports as a confirm/update where necessary worksheet for clients. When pulling these reports I have a couple of complaints.
Assigning Groups or Multiple Individuals to Actions/Workflows
Would it be possible to allow the same user group selections already used for FYI to be assigned to an action? Or a feature to assign a group and/or multiple individual team members to an action. We would like to build certain processes to mirror and
Include calendar link under "Linked Items" for action
After creating an action and linking it to a calendar appointment, there's no way to jump from the action to the calendar unless you're in edit mode. The section for "Linked Items" shows other things, but not the calendar link. I've attached a comparison
Multi-Step workflow - be able to delete a child action
When you initiate a multi-step workflow and it shows all the steps that are in it to "add the workflow", I would love to be able to delete a child action if I know I won't need that part of the flow.
Multi-Step WorkFlows to Function Like Single-Step
Update system such that when a user launches a multi-step workflow, the first record action in the workflow functions like a single-step in that it opens for the user initiating the workflow and is editable for the user before initiating the workflow
Trading Alert & Notification
For time sensitive trading actions, we are currently entering an action for the trader, then a cut and paste into MS Teams. If a trader is not monitoring his daily actions before close of market, he would miss the alert. I would like to see a pop-up on
Client Anniversary List
Request to have a "Client Anniversary List" checkbox added to the record so that a list can be generated to mail out anniversary cards for milestones with our firm- similar to the birthday list and it's functions. OR Have client anniversary display the
Associate Deceased checkbox with Birthday list checkbox
We have noticed that when we mark someone as "Deceased" in Advisor Engine, it does not uncheck the "Birthday List" option as well. I think that when you uncheck the Deceased, it should uncheck the birthday list box as well so we do not accidentally continue
Import Tool to update existing records
Would be great to be able to import data from spreadsheet and update data table of existing records.
Calendly Integration
I read that calendly can automatically kick off workflows, add actions with notes ect. Does anyone have this integration I would like to understand the following: Can we create different scheduling events that tie to different workflows? For example Portfolio
EMAIL MANAGEMENT - SELECT ALL BUTTON
Your email management screen needs a select all button at the top so a user can use auto sync quickly on multiple emails. The reason this is important is because when the integration inevitably disconnects (which happens often) email go uncaptured.
Customizable Panels for Dashboards
I would like to submit an idea for requested update. Our firm would like to be able to use the dashboard feature, but there is not much value to be found in the existing dashboard panels. It would be nice if we were able to use the data that is already
Closed Date in Asset
Currently, there is an "Account Opened" date in every asset. It would be extremely beneficial for reporting and compliance purposes if we could also have an "Account Closed" field. We do no delete our assets from the record once they are closed, as we
Sessions timing out quickly
PLEASE update your timing out/logging out rule. The pop-up where the time-out feature is located says AE times us out after 10 minutes of inactivity, but I believe that is a huge exaggeration - it times us out after 2 minutes. I cannot even go to the
Breaking SSO To Sign Back Into 365 Integration
We are having to break the Single Sign On in AdvisorEngine CRM in order to add new passwords for Office 365. This has to be done every 3 months. We would like to have the ability to change the password without breaking the Single Sign On.
Custom Fields Placeholders
Defined User Fields had 'Placeholders' so there was some control over spacing and alignment. These Placeholders do not seem to funtion in the new Custom Fields area, but they are still available as a Data Type when modifying the Custom Fields. Will Placeholders
Placeholders Missing in Custom Field section
Please add back Placeholders to allow the organization of information. The new version is a jumbled mess, I was happy with the old look it just needed the underscores to be removed. It would also be nice to add Title fields with placeholders to help organize
New Custom Fields (user defined) edit function
Please add the function to allow the edit of all custom fields at the same time rather than one field at a time.
Where has the Termination Date field gone to?
Hi. Where has the Termination Date field gone to? It is no longer on the Engagement tab. Thanks!
Date of Death
Please add a field for Date of Death under the client's Date of Birth on each summary card.
MFA Authenticator apps for MFA authentication on login
Can you add the usage of MFA authentication apps such as Microsoft Authenticator or Authy for MFA authentication options instead of just text, email or call? I do not feel like text and email are sufficient security-wise anymore and call isnt possible
Action Number
WIth the Action view change, the action number now disappears upon edit. Can you make it still viewable, while editing, please?
Subject Line Space
Since the update, the new layout has too little of space in the subject line for actions. Could you change the subject line space to the same screen size it was before or to allow the option to expand so we can type an entire subject and see all characters
New Actions/Workflow Updates - Too Easy to Complete or Uncomplete Actions
With the new update it is WAY too easy to accidentally complete or uncomplete actions within a workflow. We had several instances of this happening already. Having the checkmark be the first option on the left of the actions is causing issues, since that
Color and Fonts - new design not good visually
The new design is too muted and fonts are randomly different. The old design was better. We would like to have some color choices, or at least some soft color distinctions to contrast data.
Rendering Issues on my Laptop
With the latest update, I am getting a rendering issue with the record Summary
Enhanced visibility for font
Please change the font in the search bar to Black. It is very difficult to see with such low contrast.
New Record View Mandatory for All Users
It would be great if we could make the New Record View mandatory for all users. With Alerts and Reminders being different now, it would be so helpful to have a way to enforce everyone using the new view. No matter how much training and communication,
New Dashboard - Day Ahead - Client Life Events
Could we be a bit more discerning on how we are defining "clients"? I'm pulling all kinds of people and ideally we could filter out by classification or some other fields like advisor or service level. The same goes for the Client Insights Dashboard.
Color coding events in calendar
All appointments in the calendar are blue, in Outlook and Google I have the ability to color code calendar events so you know what type of appointment or event it is at a quick glance. This way 1st appointments, 2nd appointments, proposals, and personal
Report on Constant Contact Mailing lists
Rather than just showing "linked to person 1 or 2" in the record grid, it would be more useful to show which mailing lists they are on. There is no way to mass add an action for an email sent through Constant Contact without being able to report on client's
Email History Search
Requesting a feature to allow a search function of email contents.
Searching Meeting Note Entries
Requesting a feature to allow a search function for the contents within Notes whether it be Meeting Notes, Phone Call Notes, or Client Notes.
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