Custom Fields
We are not a fan of New layout for Custom Fields or of Contact Info Fields. Contact Info were easier to see when all contacts information was on one page. Both changes has increased time to get to pages to see information. Also with new Custom Fields
New Profile Information page vs Contact Info page
I like the idea of the new Profile Information page, but it is a bit overwhelming. I think it'll just take a bit of time to get used to the layout, and then I'll be able to fully appreciate it. However, I didn't realize that the "Contact Info" page would
Print "Other" Mailing Addresses
We have clients who have second homes which are marked as Address Type "Other". Is there a way to print a list of those "Other" addresses?
Citrix in email
We rely heavily on using Citrix to securely send files when emailing clients or accountants, etc. Not having this functionality in AE is a big issue for us. In this time of high cyber threats, having Citrix integrate with your email system is very
Retirement in Employment
Can you make zeros admissible in the retirement date field so that when we only know the year or month/year the Retirement Date field can still be used (e.g., 00/00/2022 or 06/00/2022)? If not, can you add a comment or note area so we can house accurate
IMPORT tool to update record data
Re-surfacing this topic... It is so unnecessarily time-consuming to update some data in the system. The top of my wish list is to be able to bulk-edit user-defined fields (and other fields) via an import. We've created these fields to give us valuable
Assigning an action/workflow to multiple people/group
Is there a way to assign an action to more than one person? Other CRM systems have the capability of creating a group with specific people in it (ex. advisors) and then assign an action item to that group.
Convert Opportunity to Relevant Financial Type
There should be a way to start the sales process in the CRM with the opportunity and easily transition it into one of the financial items (asset, insurance, etc), rather than having to just "link" the two items.
Contact Information Updates
The previous Contact Information layout had the option to assign a phone number or email address to a certain household member using the "Belongs To" dropdown. Under the new layout that was recently implemented last week, there is no option to choose
Viewable area in the Contact Information
After the latest release, I am no longer able to see in its entirety the fields populated in the "Email", "Phone", and "Address" areas under Contact Information. In my daily work, I routinely have AE open on one monitor and documents open on a second
Alerts Need Improving - To many Alerts that are useless
This topic and suggestion have been made numerous times in the past, but it is worth repeating. It is not uncommon to have 10, 20, 30+ alerts because of workflows with multiple steps being added. With so many alerts, it's easier to "Acknowledge All"
Document Management
How does everyone handle document management? We are struggling with no longer having our P-Drive and trying to find the best solution possible. With the limited ability to edit documents in Junxure Cloud, we typically pull them down to edit. We've been
Standard Action Form Features
The Standard Action Form Features in the Firm Profile/Firm Preferences displays a Font Type and a Font Size however, users are not able to make a change and save the information. Displaying the Font type and Font Size on the Standard Action Form Features
Cut and Paste from Word Into Actions - Keep Formatting
From one of our users: It would be so efficient to cut and paste a Word document which uses numbers/letters outline format into AE notes after a client meeting. However, AE makes gibberish out of the outline. Can we suggest that they fix their formatting
Add an ActionFYI to action launcher when action is completed
We would like an alert to generate to the launcher of an action when the action is completed, like would happen in Junxure Desktop.
Opportunities and Actions
Should be able to add an action and create an opportunity within that action without having to go through two separate steps and then linking the two.
Email Mgmt - Add Action Option
Our firm does not have actions automatically created with the email auto-capture. We instead manage the emails to an existing action if the email is pertinent or actionable. However, if there is not an existing action, we have to go to the client's record,
Add Assets/ Liabilities to the Document Template
It would be very useful to include more fields to merge in the Document Template. Currently, only the Record fields can be merged into document template. Enabling other fields would add more benefits to using the template as we can automate more data
Customize Left Menu
Hello - we are a shop with 18 years of desktop history migrating to cloud. It would be great if you could make (2) enhancements to the left-hand-side menu: 1. Have the option to collapse the menu (i.e. As it is available under the documents section.)
Action Tags
I think it would be useful to add a column in the actions grid that allows you to filter on "Action Tags"
Add 'Action Tags' as an option in Actions Workspace column chooser so we can see what tags we've assigned to our actions.
Currently, in the Actions Workspace, we have no way of seeing what Action Tags are assigned to our actions. 'Action Tags' is not available in the column chooser. We can see Action Type and Action Category, but not Action Tags. Action tags are really
Ability to see Action Tags in Actions Workspace Grid
Please add the ability to pull in our action tags into a grid....just like we can pull in our record tags. Grazie.
Add Actions Tags to Column Chooser
Hi. PLEASE add action tags to the action workspace column chooser. There are SO many possible used for this upgrade.
Allow Action Tags in Actions Grid View/Reports
It's not enough for the Action Tag to be a variable you can Quick/Advanced Search on. It would be very valuable to have my Actions Grid and reports actually be able to display the Action Tags connected to my Actions.
Ability to search workflows by action tag
We would like to be able to search workflows, so that we can easily find which workflows have which action tags. For example, we include a tag for the related year in certain workflows. As far as I know, we have to open each workflow in Workflow Setup
Exporting All Action Fields
We are looking to be able to export all action fields from Junxure grids. Currently we are not able to export Action Tags and Action Priority for each of our actions. We really want to be able to create custom reports based on these exports.
Assets Workspace - Return Button
Hello When accessing the Assets work-space, it would be great if there were a return to Grid button similar to the Records work-space. I'm currently working within the Assets Work-space and each time I click to view Asset details or make updates, there
Return to List button needed in Insurance and Assets workspace
Hi. Please add return to list function in the insurance and assets workspace. As it is, we have to use our browser back button to return to the the insurance or assets lists.
Working from the Assets Workspace add a return to Workspace Icon like Records
When making multiple updates from the Assets Workspace, I click on an asset and I brought to that specific Asset page. Once the user finishes making updates it would be nice to have the return to list icon similar to working with records. See attached
Social Media - Instagram
Can 'Instagram' be added for a contact's social media option? Thanks!
Firm Default for Old vs. New Layout
Until the old layout is no longer available, it would be nice to be able to choose on the firm level which layout we want our users to use. We still have some users sticking with the old layout and not learning the new layout, which also means they're
QCD Tracking
I'm curious to know if/how others track QCDs in Junxure. I've tried adding action tags, record tags, and a QCD template - but no one ever seems to remember to use them. Any suggestions?
Feature Request: Excel Editing capabilities online
It would be very helpful to be able to upload excel spreadsheets and then edit them online and/or be able to upload word docs with excel spreadsheets embedded in them and be able to edit them online without needing to download and then re-upload.
Informational Contacts
It would be very beneficial if it was possible to pull a report including "Informational Contacts." As the person who does most of my company's data entry, I see the value in having Records if there is MORE than one other client using that attorney or
Contact Information
Following the recent upgrade to the Details> Profile Information, I noticed that there is no longer the option to choose the "Belongs To" option for Phone Numbers, Email Address, and Legal/Mailing Addresses. If one of these belongs to the wrong record,
managing remote employees
https://www.fieldengineer.com/blogs/tools-to-find-and-manage-remote-employees
A bunch of stuff
hello, We are going thru some major transitions in which about 5 advisors retired and the redistribution of those clients in Advisor Engine became quite tedious. Actions Scenario: about 75 Service Monitor actions were pending and I had select edit and
Handling multiple branches
I am trying to find the best and organized way to add a company and it's multiple branches, and then connect each rep to their branch. Any thoughts or suggestions?
Site Navigation Bar
Please, please, please make it an option to unpin the Site Navigation Bar on the far Left hand side of the screen. Any time you scroll over it, it brings up a menu and then instead of clicking on what you want, you click on part of the menu. It's such
Merging Records
If given a choice on what to merge from one contact to another the system should not delete the original record but just merge what information you are selecting. Or, you should be able to reverse the lost contact information and action history through
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